Supporting our Customers
Looking after our customers is a key priority here at Gatehouse Bank. This section of our website is here to support our customers who may need assistance, help with their finances or even information on to how to keep safe online.
Customers Facing Financial Difficulty
For existing customers facing financial difficulty or are worried that you may do, we are here to support you and keen to talk to you to find a suitable solution. We encourage any customer that is facing financial difficulty to contact us via email or phone. Further information and additional guidance can be found here.
Homes for Ukraine
Gatehouse Bank is supportive of the UK Government’s Homes for Ukraine scheme, which connects Ukrainians and their immediate family members fleeing the war with individuals and organisations willing to offer them accommodation in the UK as non-paying guests. Find out more on our dedicated page.
Customers who may need assistance or have had a change in circumstances
Unexpected life events, physical and mental health conditions, caring responsibilities and even financial crime can have a huge impact to our lives. If you have had a recent change in circumstances or need help in accessing our services for whatever reason, please let us know, so we can ensure your personal needs and circumstances are taken into consideration. Further information and practical support can be found here.
Fraud Awareness and Keeping Safe Online
At Gatehouse Bank, keeping your money and data safe is one of our top priorities and we encourage all our customers to be aware of potential dangers. Everyone who uses the internet and other digital platforms is at risk of falling victim to online criminals and needs to be alert to the threat they pose. Learn more here.