All Buy-to-Let FAQs

The Bank is committed to reducing its own environmental impact and in October 2021 became operationally carbon neutral. We are working to align the business with the UN Sustainable Development Goals, having been a founding signatory to the United Nations Principles for Responsible Banking in 2019.

We are also committed to supporting customers that are looking to reduce their impact on the environment through our products. The launch of our Green Home Finance products is a natural progression and follows the launch of our highly successful Woodland Saver accounts in February 2021, that is supporting UK woodland growth.

In addition to our standard eligibility criteria, our Green Home Finance products are available to UK residents, who are looking for finance up to £500,000, on properties with a valid Energy Performance Certificate (EPC) rating of A or B.

EPC stands for Energy Performance Certificate and is a summary of your property's energy efficiency. Your home will need a valid Energy Performance Certificate (EPC) rating of A or B to be eligible to select one of our Green Home Finance products. You can check your property’s rating on the EPC Register.

If you’re moving into a new build home and your home is still being built, ask your house builder for the Energy Performance Certificate or predicted energy assessment.

There are three benefits:

1. You will benefit from a 0.10% reduction in the finance rate charged for the entire product term, compared to an equivalent standard product of the same type
2. The Bank, at its own cost, will offset the carbon footprint of your property for the entire fixed term of the product (two or five years)
3. In addition, the Bank, at its own cost, will continue to offset the carbon footprint of your property for however long you remain a customer of the Bank, subject to your property meeting the required EPC rating of any green products being chosen at that time

These figures have been provided by Forest Carbon, for the average consumption of Gas and Electricity of the average UK home. Based on this, the average UK household’s carbon emissions generated by heating and lighting a home are 2.9 tonnes of CO2 per year.

We have teamed up with Forest Carbon to offset the carbon footprint of your property.

Forest Carbon partner on a range of natural based and clean energy projects, which include, carbon loss prevention (avoided deforestation, peatland protection, solar, wind and hydro projects) and carbon capture (from growing trees in new forests).

Yes. Once an existing customer reaches the end of their product term, the new Green Home Finance products will be made available to them, if they meet the eligibility criteria.

If you choose a fixed term product, no additional payments can be made during the fixed term period. However, following the fixed term period you may make additional acquisition payments subject to a minimum payment of £2,000 and an administration fee of £25. Acquisition payments can be made at the end of a fixed term or up to seven days prior to any rent review date if you are on a variable rental rate. Please note that:

• Acquisition payments can be made up to seven days prior to the start of a calendar quarter in which a rental review date falls, (i.e. 1st January, 1st April, 1st July and 1st October), unless you are transferring to an alternative product, when the acquisition payment needs to be made before transferring to a new product.

• When an acquisition payment is made, if your account is on an Acquisition and Rent basis you will have the option to either:
  • reduce your monthly payment and keep the finance term the same, OR
  • reduce the outstanding finance term by keeping your monthly payment the same.

However, if your account is on a Rent Only basis your monthly payment will be reduced and you will be advised of the new monthly payment when you apply.

A home purchase plan is a Shariah-compliant mortgage alternative. You can use it just like a conventional mortgage to buy or refinance your home. For more information, please view our Home Purchase Plan video.

Our Home Purchase Plan video

Your home purchase plan works in a similar way to a mortgage. Fixed and variable rates may be available, except they are not rates of interest but rental rates.

With a Shariah-compliant home purchase plan, you buy the property jointly with us. Your deposit is your stake, we hold the remaining stake and the property is registered in our name. We instruct a solicitor, who works alongside yours during the purchase process.

Your monthly payment is made up of either rent if you have a rent-only agreement, or rent and acquisition if you have an acquisition and rent agreement. Rental rates are calculated to reflect the shares you and we own in the property.

• Acquisition and Rent product - This is the Shariah-compliant alternative to a conventional repayment (capital & interest) mortgage. Over the agreed finance term, you make a monthly payment consisting of a rental payment (for use of our share of the property) and an acquisition payments (to increase your share in the property). With each acquisition payment, your share increases, and ours diminishes. The makeup of your monthly payment changes over time. As our share of the property gets smaller, so does the rental portion of your payment, so more and more of the monthly payment goes towards the acquisition of our share. When all the payments are made, the property transfers into your name.
• Rent Only product - This is the Shariah-compliant alternative to a conventional interest-only mortgage. Over the agreed finance term, you make monthly rental payments (for use of our share of the property), but no acquisition payments, so your share doesn’t go up just by making your monthly payments. You undertake to acquire our share of the property at the end of the finance term. If you have a rent-only product, it’s your responsibility to look after any financial arrangements that you expect will provide a lump sum big enough for you to buy our share at the end of the product. When our entire share is acquired, the property transfers into your name. Please note that the Rent Only finance option for Home Purchase Plans is currently unavailable to new customers

With both types of products, you can sell the property at any time, just like you can with a conventional mortgage. There are no early payment charges, but there is an account settlement fee. When you sell, you only have to pay the original cost of the property contributed by the bank, less any acquisition payments you may have made. Any increase in the property value benefits you, not us, but just like with a conventional mortgage, a decrease in value also affects you. For more information, please view our Home Purchase Plan video.

Our Home Purchase Plan video

We advertise percentage rental rates so customers can compare our rates with those charged by other banks and building societies for similar products.

A rent-only product is a Shariah-compliant alternative to a conventional interest-only mortgage. An acquisition and rent product is a Shariah-compliant alternative to a conventional repayment (capital & interest) mortgage.

The Bank offers products for both purchase and refinance to UK residents, UK Expats and International residents looking to purchase or refinance residential property across England and Wales. We also offer Green Home Finance products to UK residents which carry discounted rates and are only available for properties with a valid Energy Performance Certificate (EPC) rating of A or B – for more information please click here.

For more information, please view our Home Purchase Plan video.

Our Home Purchase Plan video

You can sell the property at any time, just like you can with a conventional mortgage. There are no early payment charges. When you sell, you will purchase the bank’s outstanding share at the original cost of the property contributed by the bank (less any acquisition payments you may have made), because we commit to selling our share of your property at a set price: the amount that we contributed at the start of the agreement. For more information, please view our Home Purchase Plan video.

Our Home Purchase Plan video

No. Our products are designed so that any increase in value benefits you, not us. We commit to selling our share of your property at a set price: the amount that we contributed at the start of the agreement less any acquisition payments you may have made.

However, just like with a conventional mortgage, a decrease in value also affects you. This is because you have given us an undertaking to purchase our share at the original cost of the property contributed by the bank. For more information, please view our Home Purchase Plan video.

Our Home Purchase Plan video

Yes. You can buy us out sooner than agreed without any early payment charge. There is an account settlement fee, as set out in our Home Purchase Plan Tariff of Charges. For more information, please contact us or view our Home Purchase Plan video.

Our Home Purchase Plan video

Because there are two buyers involved: you and the Bank. We have separate solicitors so that we are independently represented without conflicts of interest that could arise if the same solicitor acted for both parties.

FTV or finance to value is the amount of finance expressed as a percentage of property valuation. For example, if a finance product has a maximum FTV of 80%, that means we will contribute up to 80% of the property valuation, and you will need to contribute at least 20% as your deposit. The maximum FTV for each product is stated on the product pages. In conventional finance this might be referred to as LTV or Loan to Value.

Our Home Purchase Plan products

You will have a number of options available.

• You will be offered a product from the range available to new or existing customers
• You can revert to our Standard Variable Rate (SVR)
• You can refinance to another provider, although we hope that our service provided and products available will mean that you don’t feel the need to do this

We provide a full advice service for direct customers and we don’t charge fees for advice. We only advise on Gatehouse Bank products.

• Call us, Monday to Friday 9.00am – 5.00pm
• Complete our online form

Please get in touch with the team to start your application

• Call us, Monday to Friday 9.00am – 5.00pm
• Complete our online form

• You speak to a qualified adviser on the phone to find out in principle how much finance we can provide for you. If required, we can provide a Decision in Principle (DIP) to give you and the seller/estate agent some comfort that you can obtain the finance required to purchase your dream property
• You find a property you like and agree a price with the seller
• You call us to complete the full application and supply the supporting documents we ask for
• Once your application and your supporting documents are in order, there will be a property valuation that you will need to pay for in advance
• Once we have satisfactory property valuation, we make you an offer of finance
• We each instruct our solicitors, who work together to complete the conveyancing process
• Legal completion takes place, and then you can pick up keys to the property

It’s usually 3-5 weeks from the initial application to an offer of finance, as long as you send us the documents we need promptly, and we get an acceptable property valuation.

It’s usually another 3-5 weeks from the offer of finance to legal completion as long as all the right documents are submitted to the solicitors and satisfactory legal reports are received.

It depends on your individual circumstances. We need to do a calculation, taking into account your income and any financial commitments you already have. Our qualified advisers can tell you in principle how much finance we could provide, or you can get an estimate for yourself with our handy online calculator.

Calculator: How much finance can I have?

It depends on the amount of finance you have and how long it takes you to purchase our share. Our advisers can discuss the cost in more detail, or your can get an idea for yourself with our handy online calculator.

Calculator: How much will it cost me?

Yes, we can consider your application if you have at least one year’s accounts, subject to affordability.

Our minimum and maximum amounts of finance available for both UK and non-UK residents can be found here, along with other key eligibility criteria.

Our Home Purchase Plans

The minimum property value for our Home Purchase Plans for both UK and non-UK residents may vary by the product chosen, details of which can be found here.

Our Home Purchase Plan products

Yes, we can consider applications for refinancing. Please speak to one of our advisers.

• Call us, Monday to Friday 9.00am – 5.00pm
• Complete our online form
  

Sorry, we don’t currently offer finance for Right to Buy or Right to Acquire purchases.

We can consider certain types of ex-local authority properties. Please speak to one of our advisers.

• Call us, Monday to Friday 9.00am – 5.00pm
• Complete our online form

We can provide a decision in principle (DIP) which shows how much finance the Bank would be willing to provide in principle, based on how much finance you’re looking for and how much you are willing to contribute to the purchase.

No. There are no early payment charges on any home purchase plans, including fixed term products. There is an account settlement fee to cover our associated costs, as set out in our Home Purchase Plan Tariff of Charges. Please contact us for more information.

We have to obtain report on the value of the property you want to buy. We use a Standard Valuation Report for the sole purpose of assessing whether the property is adequate as security for the finance arrangement we’re proposing to enter into with you. It’s designed to give us the information we need to decide whether to finance the property.

It’s important to know that a Standard Valuation Report may not reveal defects in the property, and it’s important that you don’t rely on it in any way when deciding whether to go ahead with the purchase. We recommend you get a more detailed report, so you can decide if the property is suitable for you. There are two main types of more in-depth inspection - a Homebuyers Report and a Building Survey Report. You can learn more about them on the Money Helper government website.

Yes, it’s a condition of the finance we provide that you have suitable buildings insurance in place.

Stamp duty may be applicable to your purchase. For more information, please refer to www.gov.uk/stamp-duty-land-tax/residential-property-rates

We understand that circumstances can change for many different reasons, sometimes causing financial hardship. All we ask is that you talk to us as soon as possible if you find yourself in financial difficulty. Talking about payment problems early on often makes them easier to resolve.

We appreciate that sorting out these issues may be the last thing on your mind. If you would like to talk to someone to help you through the steps you need to take, please contact us.

You should be advised by your own solicitor on what will happen if you die during the finance term. Ordinarily, in the event of death, a customer’s share in the property would pass to their heirs in accordance with a will or the rules of intestacy. It is important to note, that in the event of non-payment or default under the terms of the Diminishing Musharaka Agreement, this would entitle the Bank to require the heirs to purchase the Bank’s share of the property for the outstanding amount of the Bank’s contribution (finance amount), enforce security or take possession of the property. However, in these unfortunate circumstances, the Bank would engage with the heirs to see if they wish to take over the finance, subject to meeting our relevant criteria at the time, or arrange an orderly sale of the property to settle the finance.

If you choose a fixed term product, no additional payments can be made during the fixed term period. However, following the fixed term period you may make additional acquisition payments subject to a minimum payment of £2,000 and an administration fee of £25. Acquisition payments can be made at the end of a fixed term or up to seven days prior to any rent review date if you are on a variable rental rate. Please note that:

• Acquisition payments can be made up to seven days prior to the start of a calendar quarter in which a rental review date falls, (i.e. 1st January, 1st April, 1st July and 1st October), unless you are transferring to an alternative product, when the acquisition payment needs to be made before transferring to a new product.

• When an acquisition payment is made, if your account is on an Acquisition and Rent basis you will have the option to either:
  • reduce your monthly payment and keep the finance term the same, OR
  • reduce the outstanding finance term by keeping your monthly payment the same.

However, if your account is on a Rent Only basis your monthly payment will be reduced and you will be advised of the new monthly payment when you apply.

Operationally, your savings account with us works similar to a conventional savings account, with one important difference – because we’re Shariah-compliant, we don’t offer you interest. Instead, we invest your funds to earn you a profit.

Payment and receipt of interest isn’t permitted under Shariah principles - it’s thought that money shouldn’t be generated from money. It’s also thought that money shouldn’t be left idle, but put to good use through trade that’s consistent with Shariah principles. So, we put your savings to work to earn a profit. To date, we have always generated and paid our customers the expected profit rate. For more information, please view our Savings video.

Our Savings video

The expected profit rate is the rate of profit we expect to deliver to you from the returns generated by investing the funds you deposit with us. The profit we share with you is the expected profit rate we offer at the time you open your account. We monitor your account on a daily basis to make sure the expected profit rate will be achieved. To date, we have always generated and paid our customers the expected profit rate. For more information, please view our Savings video.

Our Savings video

If we don’t think the expected profit rate will be achieved, we’ll get in touch to give you notice of the new expected profit rate. Then you have the option to keep your account with us at the new rate, or close your account and withdraw your original deposit along with all the profit earned so far. To date, we have always generated and paid our customers the expected profit rate.

To comply with Shariah principles, we don’t make investments involving excessive uncertainty, gambling or speculation - criteria that many responsible investors adopt regardless of religious convictions.

Our Shariah-compliant status also means that deposits and investments we receive are never used to support non-compliant activities or sectors: this includes alcohol, tobacco, pork and non-halal meat production, gambling, adult entertainment, and arms.

Examples of eligible investments include construction projects, certain real estate investments and sukuk (sometimes known as Islamic bonds). For more information, please view our Savings video.

Our Savings video

Fixed term deposits

With fixed term deposits, you can’t withdraw funds during the term of your chosen product. Withdrawals before maturity (the end of the product term) are only allowed in exceptional circumstances, which are specified in the product terms and conditions.

Notice accounts

With notice accounts, you can withdraw funds subject to the product’s notice period – for a 95 day notice account, you need to give us notice 95 days before you want to withdraw money.

Cash ISAs

Under HMRC ISA Subscription rules you can withdraw money from this tax year or previous tax years. For fixed term accounts, withdrawals within the fixed term will be subject to a reduction in profit.

Your eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme. The FSCS can pay compensation if a bank is unable to meet its financial obligations. Each account holder is entitled to claim up to the current FSCS limit in respect of the total value of all accounts you hold with us. Currently, this is up to £85,000 per person and £170,000 for joint accounts. Any deposits you hold above these limits are not covered. Please visit www.fscs.org.uk for further information.

No. All profit will be paid gross, without any tax being deducted.

Yes, we plant a tree on behalf of our customers for every Woodland Saver Fixed Term Deposit or Fixed Term Cash ISA account opened and funded, or renewed, at no cost to the customer. Find out more about how you can help grow UK woodlands as you grow your savings here.

Woodland Saver Accounts

As a Shariah-compliant bank, we take deposits and invest the funds in a portfolio of assets that comply with Shariah principles, with the aim of generating the expected profit rate.

We also have an obligation as trustee. We’re accountable to depositors under Islamic principles of finance in the event of any negligent actions.

The eligibility criteria are simple. You need to be a UK resident, aged 18 or older, and holding a current account with a UK bank or building society. For more information, please view our Savings video.

Our Savings video

All you need is the sort code and account number of your UK bank or building society account, as well as your email address and mobile number. To start your application, choose a product on our Savings page, click the "Apply now" button and follow the instructions. Please note, our savings accounts can't be opened via our Savings App at the moment.

Our Savings accounts

You can transfer funds from an existing ISA by applying online. At application you will be asked to provide details of your current ISA provider.

If you request a transfer of current year ISA subscriptions, the total current ISA subscription amount must be transferred.

You can still transfer funds from an existing ISA after your account is opened with us. Simply complete the Cash ISA Transfer Form, available to download from the Useful Docs section of our website.

Your nominated account is the UK bank or building society account you use to fund your Gatehouse savings account. Your nominated account must be with a UK bank or building society. We’ll ask you for your nominated account details when you open your savings account with us. Deposits can only be made from your nominated account.

Yes, you can open one account for each of our products, from a minimum of £500 and deposit up to a maximum of £1m per account, subject to the product terms and conditions.

Please note that you’re only covered by the Financial Services Compensation Scheme (FSCS) up to £85,000 per person and £170,000 for money held in joint names. For more information please visit http://www.fscs.org.uk/

Yes, you can have up to two account holders per account. We work on the assumption that you both have equal share of the money in the account and you are both jointly responsible for the account. We usually act on a sole instruction from either one of you, unless you tell us about a dispute over the account.

To tell us about a dispute, please get in touch by phone or in writing in the first instance. From that point onwards, until you tell us otherwise, you’ll only be able to operate the account by post and include the signatures of both account holders.

Please note for our Cash ISA products, it is not possible to set up a joint account. Only one account holder is permitted.

As with all UK savings accounts, we check your identity and address before you open an account. To make this as easy as possible for you, we do this by checking a number of electronic databases. In some cases we may need to ask you to send identification by post. We’ll tell you about this before we open your account.

All our savings accounts have a 14-day cooling off period. If you change your mind within 14 calendar days of opening your account, please write to us and we’ll cancel your account. No notice period or charges will apply. Your 14-day cooling off period begins from the day your account is funded.

For POA on new and existing accounts, please call the team on 0345 600 3350 to ask for an application form. Complete and send it to us along with proof of power of attorney and any other supporting documents we’ve asked for. You also need to download or ask for a copy of our terms and conditions and the key product information for the product, and keep these for your record.

As long as you send us your deposit by bank transfer or cheque within 14 days of applying, we’ll apply the profit rate that was shown on our website at the time you applied (or a higher rate if we have increased it).

If we don’t receive your deposit as cleared funds within 30 days of your application, we won’t open the account, and you’ll need to re-apply.

Once you have successfully completed your online application we’ll send you an email confirming you’ve passed our online checks and explaining how to pay money into your account. We’ll also send you those instructions in the post.

Your account is officially open once we receive your cleared funds. The date this happens will be your account opening date, which we’ll use to calculate your profit payments. If you have a Fixed Term account we will use this date as your account’s maturity date.

Once open, you can manage your account online 24/7 or by using our Savings App. To find out more and to download our Savings App, click here.

To view your savings account information at any time, use your user ID and password to log into your account here. Alternatively, you can download our Savings App which is available on the Apple App Store and Google Play.

Savings Log In

Download Savings App

You can fund your new account by bank transfer from your nominated account or by sending us a cheque issued on UK bank or building society account.

We need to receive your initial deposit as cleared funds within 30 days of your application or the account will not be opened and you will need to re-apply. Please see the section below (Can I make more than one deposit?) for more information on additional funding.

If you make a deposit into your account before 1pm on a working day, funds will show on your account by close of business the same day. If your deposit is made after 1pm, funds will show by close of business the following day.

If your bank has recently changed the sort code and account number associated with your nominated account, deposits you send to your Gatehouse Bank account may be rejected. In this case, please log in to your account to update your nominated account details.

Fixed Term Deposits (including Fixed Term Cash ISAs)

For fixed term deposits, if you make your initial deposit by bank transfer, you can send it in installments as long as we receive them all within a 5 working day period, and as long as we have the full deposit within 30 days of your application.

If you send your initial deposit by cheque, we can’t accept installments, so we need the full amount in one cheque. We can’t accept a combination of cheque and bank transfer.

Once the initial deposit is in your account (either in one go or installments) you can’t make any more deposits for the term of the account.

Notice and Easy Access Accounts (including Easy Access Cash ISA)

For notice and easy access accounts, you can make extra deposits at any time. The minimum initial deposit is £500 for Notice Accounts and £1,000 for Easy Access accounts.

No. Whilst your account is open you can view your account balance and transactions at any time by logging in to your account online 24/7 or using our Savings App. You will however receive a closing statement for your account once your account is closed. If you’d rather receive a paper copy, please write to us to request one.

Shortly after 6th April each year, you will be able to view and print a Section 975 (S975) tax certificate. If you’d rather receive a paper copy, please write to us to request one. Please note: if you request a paper copy of your S975, we’ll send you one every year, and you won’t be able to download and print one online any more.

You can reset your password by following the ‘Forgotten your password’ link on our log in page. You can also call the team on 0345 600 3350, Monday to Friday 9.00am – 5.00pm.

Savings Account Log In

Yes. You can change your nominated account to another UK bank or building society account at any time you like, by logging into your account online. Please note, you are currently unable to change your nominated account using our Savings App.

Log into your savings account here and go to 'Change Details'.

Please note, you have the ability to have your profit paid into a separate account. You can view or change these details within the ‘My Accounts’ section. Changing your nominated account will not change the destination of your profit and this will need to be update separately.

Savings Log In

For more information or if you need help, you can email us on info@gatehousebanksavings.com, call the Savings team on 0345 600 3350, or write to us at Gatehouse Bank, PO Box 861, Wallsend, NE28 5BP.

You can update your email address, contact numbers and marketing preferences within our Savings App. To find out more or to download our Savings App, click here.

You can also change your personal details by logging into your account here and select 'Change Details'. Click on 'Personal Details', then select the option you need and follow the instructions.

IMPORTANT: Be vigilant toward any unusual or urgent requests to change personal details. Learn more here or contact us to confirm the legitimacy of a communication.

Savings Log In Fraud Awareness

Fixed Term Deposits and Fixed Term Cash ISAs only - We will contact you 25 days before your account is due to mature to let you know what your maturity options are. Once you’ve decided, you can tell us what you want to do by logging into your account and selecting your maturity option.

It’s simple to open a new fixed term account or withdraw your full deposit. If you don’t tell us what you want to do by your maturity date, we’ll transfer your deposit into an appropriate easy access account, where you can get to it any time you like.

To make a complaint about your savings account, please email us at info@gatehousebanksavings.com or call the team on 0345 600 3350, Monday to Friday 9.00am – 5.00pm. You can also write to us at Gatehouse Bank, PO Box 861, Wallsend, NE28 5BP.

We will try to resolve your complaint as quickly and fairly as possible. Please see our complaints policy for more information. If you’re still unhappy, you can contact the Financial Ombudsman Service (FOS) at complaint.info@financial-ombudsman.org.uk.

Please get in touch immediately. Call us on 0345 600 3350 Monday to Friday 9.00am – 5.00pm, or alternatively email us on info@gatehousebanksavings.com

If you are not sure what to look out for when it comes to fraud, learn more on our dedicated page we have to keep our customers safe online.

Fraud Awareness

Please get in touch at your earliest convenience. Call us on 0345 600 3350 Monday to Friday 9.00am – 5.00pm, or email us on info@gatehousebanksavings.com

No. Gatehouse Bank is paying for the tree planting on behalf of our customers and this does not impact the expected profit rate on your savings account.

Trees planted through the Gatehouse Bank Woodland Saver tree planting scheme are located within four specific UK woodland creation projects, through our planting partner Forest Carbon. Trees are allocated to project sites in line with environmental requirements and therefore you are unable to request a specific woodland project for your tree.

Trees are from a range of woodland species including Oak, Hazel and Birch, specifically chosen to be ideally matched for the habitat and environment where they are planted.

Yes. The trees planted in these new woodlands are expected to capture carbon dioxide over their lifetimes. These woodlands will be independently verified over the long term to establish how much carbon dioxide they are capturing. The projects are registered on the publicly available UK Land Carbon Registry. More information can be found in the Terms & Conditions.

All trees are planted by our partner Forest Carbon in line with the seasonal planting requirements of UK woodlands. Once planted, all growing trees and the carbon emissions they sequester are independently verified under the Woodland Carbon Code.

If you wish to see one of the woodland projects in action you can visit the Lowther Whale Project which is situated in the Lake District National Park and adjacent to public walkways. Please contact the team at Gatehouse Bank for more information.

We can guarantee that your tree will be in one of the four specified UK woodland projects. We closely monitor the number of trees planted but do not assign individual customer trees to specific locations.

Gatehouse Bank has entered into an agreement with woodland project developer Forest Carbon to plant a tree for every Woodland Saver account opened or renewed. All woodland projects are verified by the UK Government’s Woodland Carbon Code which assures that the right trees have been planted in the right place. We will publish an annual report, available on our website, that details the number of trees planted and the carbon sequestered by our Woodland Saver scheme.

Yes. Our Woodland Saver tree planting scheme is certified by the UK Government Woodland Carbon Code, which gives assurance that each woodland scheme will deliver the benefits claimed, and that the woodland represents genuine new planting.

Our Savings App can be used by any customer with a Gatehouse Bank online savings account.

You can download at the relevant app store:

• Google Play Store (for Android devices)
• Apple App Store (for iOS devices)

Once you have downloaded and installed our Savings App, follow the instructions below to register and activate:

• Open the app and confirm that you’re an existing customer
• Enter your online services username and password
• Provide the requested characters from your security question
• Create and confirm your 6 digit app PIN
• Enable biometric login (if supported on your device)
• Review and agree to the terms & conditions
• You can then access the app and view your savings account(s)

Our Savings App is available on Apple iPhone or Android smartphones or tablets operating on the latest versions.

To find out which mobile operating system your smartphone is running, please follow the instructions below (this may differ slightly from device to device depending on the version you’re running):

• Apple iPhone: Select settings > ‘General-About-Version (iPhone)’ or ‘Settings-About-Phone Software’ information
• Android: Select ‘Settings-About-Phone Software’ information

Please note: The app will not work on older devices that are unable to upgrade to these operating systems.

Our Savings App may be downloaded and used on Apple iPads running iOS 11 (or above) and Android tablets Version 7.1 (or above), however it will be an up-scaled version of the mobile app.

To enlarge the screen on an iPad, open the app and tap on the icon in the bottom right hand corner.

The app will automatically enlarge to fill the screen on an Android tablet.

No. For security reasons, only one registered customer can access the app on a single device.

Biometrics are biological measurements - or physical characteristics - that can be used to identify individuals, such as facial recognition or fingerprint scanning.

Biometrics are available on various devices to allow you to easily log in to your app. The type of biometrics available depends on your device.

We do not currently offer this feature, but this may change over time as we develop our Savings App further and release more features and updates.

To continue to use our Savings App, you’ll need to use the latest version of the app. Please visit the relevant app store, depending on the device you use, to update to the latest version.

We are constantly adding new features and improvements to our Savings App and we deliver these to you via app updates.

To ensure that you have the best experience in using our Savings App, you will always need to use the latest version of the app, available from the relevant app store.

If you can’t find the latest version of our Savings App within the relevant app store, this means your mobile device will not allow the latest version to be downloaded. However, you can continue to access your account via our website.

If you’re upgrading your device, you will need to re-register via our Savings App once you’ve downloaded it from the relevant app store onto your new device.

Security is paramount to our services. Access to our Savings App is via biometric touch / face login or PIN entry. Your login method is uniquely linked to the mobile app on your device. This means only your login works on your app.

We regularly test, update and validate our security to ensure we maintain a high grade of protection. We also use recognised and independent security experts to validate the security of our app.

It is important that only you know your account password. You cannot update this password via the app so please contact us by telephone to reset your password, or request a reset via our website. Our number is +44 (0)345 600 3350 and we are open Monday to Friday, 9am-5pm.

Fraud Awareness

Please contact us directly via telephone or in branch to discuss your concerns. Our number is +44 (0)345 600 3350 and we are open Monday to Friday, 9am-5pm

If you are not sure what to look out for when it comes to fraud, learn more on our dedicated page we have to keep our customers safe online.

Fraud Awareness

You can’t change your account password via our Savings App, however you can change your password by logging in to your online account. Alternatively, you can call us to reset your password. Our number is +44 (0)345 600 3350 and we are open Monday to Friday, 9am-5pm

You can call us to reset your password, or request a reset via our website. Our number is +44 (0)345 600 3350 and we are open Monday to Friday, 9am-5pm.

Your fingerprint and / or facial ID can be changed and updated within your device’s settings and permissions.

You can change your PIN by accessing the profile menu within the app, then select ‘Change PIN’.

You can change your biometric functionality by accessing the Settings menu within our Savings App, then select ‘Biometric Settings’.

Once logged into our Savings App, your savings account balances will display on the main Account Summary screen.

Yes, you can move funds to your nominated account by using the ‘Transfer’ button within our Savings App and selecting ‘Linked Account’.

Yes, you may transfer money to any online account held with us, where the terms of the account allow this. Select the account from the list of accounts held within the ‘Transfer’ option.

To pay money into your savings account, click on the ‘Pay In’ button and follow the instructions in our Savings App, which will guide you through the steps to do this.

Setting up savings goals isn’t something you’re able to do at the moment within our Savings App. However we’re developing future functionality to support this and other features which we hope to release in the near future.

You can click on any of your accounts to display a list of transactions and details.

No, however you can scroll through your transactions and view further details on each item displayed. This may change over time as we develop our Savings App further and release more features and updates.

Yes, you can set up future payments from Easy Access accounts by using the ‘Transfer’ button within our Savings App and selecting a future date. You can cancel any future payments within the Statements screen and selecting ‘Pending Transactions’.

Your use of our Savings App is free of charge. However, your internet or service provider may charge for using data on your smartphone or tablet device.

Yes, you can update your email address, contact numbers and Marketing Preferences in our Savings App.

You can also view your name and address details. If these need changing you can update your address details within online banking and call us on a name change.

You can contact us on +44 (0)345 600 3350 and we are open Monday to Friday, 9am-5pm.

Managing your nominated account isn’t something you’re able to do at the moment within our Savings App. However, we’re developing future functionality to support this and other features which we hope to release in the near future.

Adding or removing account holders isn’t something you’re able to do at the moment within our Savings App. However, we’re developing future functionality to support this and other features which we hope to release in the near future.

You can contact us via the FAQ & Help section within our Savings App or via your secure messages through your online account. You can also call us on +44 (0)345 600 3350 and we are open Monday to Friday, 9am-5pm.

Our Savings App has been designed and developed to be compatible with screen reader user preference settings.

Our Savings App has been designed and developed to support large text user preference settings.

Secure messaging isn’t currently supported within our Savings App. However, we’re developing future functionality to support this and other features which we hope to release in the near future.

Web and video chat isn’t currently supported within our Savings App. However, we’re developing future functionality to support this and other features which we hope to release in the near future.

Where the terms of your savings account allow this, you would need to make a total withdrawal of the balance of your account - in doing so, this will cause your account to be closed.

Shariah finance principles are derived from Islamic teachings and encourage ‘fair play’ that promotes fairer, more socially responsible ways of conducting financial affairs. Products and services that are ‘Shariah compliant’ are available to all and suitable for both Muslims and non-Muslims alike.

Shariah principles promote trade and enterprise to generate real wealth for the benefit of the community as a whole. It does this in a way that provides stability, is transparent and facilitates the sharing of both risk and reward in an equitable way.

Read more about the differences between Shariah and conventional finance

Gatehouse Bank - A Different Way

No. Shariah compliant products and services are available to all and suitable for both Muslims and non-Muslims. In fact, many non-Muslims actively choose Shariah compliant products and services because they view them as ethical, fairer, more socially responsible and transparent, and because of the competitive range of products.

There are some key differences between Shariah finance and conventional finance:

• Finance and investments must not be used to support industries or activities that are against the Shariah principles. These include alcohol, tobacco, pork and non-halal meat production, gambling, adult entertainment, and arms.

• Money must be put to a good use to generate profit supported by a genuine trade or business related activity. The giving or receiving of interest (making ‘money from money’) is prohibited.

Read more about the differences between Shariah and conventional finance

Our Videos

We have a Shariah Supervisory Board (SSB) made up of individual Shariah experts who are independent from the Bank, but are active in overseeing our operations. The SSB is formally appointed by the Board of Directors, but reports directly to the Bank’s shareholders. The SSB has an oversight of the Bank’s activities, including transaction documentation and other contractual obligations we may enter into. In addition, please view our Shariah Supervisory Board page or watch our A Different Way video.

Our Shariah Supervisory Board Gatehouse Bank - A Different Way

No, many British banks offer Shariah-compliant finance products to UK customers. Gatehouse Bank is a regulated UK bank, founded in 2007 and headquartered in London - we’re not a subsidiary or branch of an overseas bank.

Payment and receipt of interest isn’t permitted under Shariah principles - it’s thought that money shouldn’t be generated from money. It’s also thought that money shouldn’t be left idle, but put to good use through trade that’s consistent with Shariah principles. So, we put your savings to work to earn a profit. To date, we have always paid our customers the expected profit rate.

For more information, please view our Savings video.

Our Savings video

To comply with Shariah principles, we don’t make investments involving excessive uncertainty, gambling or speculation - criteria that many responsible investors adopt regardless of religious convictions.

Our Shariah-compliant status also means that deposits and investments we receive are never used to support non-compliant activities or sectors: this includes alcohol, tobacco, pork and non-halal meat production, gambling, adult entertainment, and arms.

Examples of eligible investments include construction projects, certain real estate investments and sukuk (sometimes known as Islamic bonds). For more information, please view our Savings video.

Our Savings video