Home Finance Application Survey

Thank you for taking the time to complete our survey for customers who have recently submitted a home finance application. Your feedback is very important to us. The survey will take less than two minutes to complete. All fields marked with a * need to be completed to submit the form.

1. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how satisfied are you with your Gatehouse Bank Adviser in the following areas?

A. Understanding your needs*

B. Professionalism*

C. Communicating clearly*

D. Knowledge*

E. Politeness and Friendliness*

2. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how satisfied are you with the Gatehouse Bank Adviser you spoke to?*

3. Who was your Gatehouse Bank Adviser who managed your application? (please insert their name below)

4. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), with regard to the correspondence you received from us:

A. Did you receive it in a timely manner?*

B. Was it clearly written and easily understood?*

C. Do you have any comments or suggestions on how we can improve our written correspondence?

5. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how acceptable was the time taken from your initial enquiry, through to the completion of your application?*

6. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how satisfied are you with your overall experience to date?*

7. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how likely are you to recommend Gatehouse Bank to a friend, family member or a colleague?*

8. Finally, do you have any comments or suggestions on how we can improve our service?