Customer Survey

1. What type of savings account did you open with us?*

Easy Access

Notice Account

Fixed Term

Cash ISA

Regular Saver

2. What attracted you to Gatehouse Bank savings accounts? (please choose one)*

Type of savings accounts available

The return offered

The Bank’s Shariah Compliant offering

The Bank’s ethical approach

The environmental benefits (Woodland Saver accounts only)

Recommended by a friend, family member or colleague

I already have / have previously had a savings account or other product with the Bank

3. If you opened one of our Woodland Saver accounts, on a scale of 0-10 (10 being very important and 0 being unimportant), how important was supporting the environment when deciding to open your account?

4. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), with regard to the correspondence you received from us:

A. Did you receive it in a timely manner?*

B. Was it clearly written and easily understood?*

C. Do you have any comments or suggestions on how we can improve our written correspondence?

5. As part of the account opening process, did you speak to a member of our Customer Service team?*

Yes

On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how satisfied were you with the Customer Service team member in the following areas?

A. Understanding your needs*

B. Professionalism*

C. Communicating clearly*

D. Knowledge*

E. Politeness and friendliness*

6. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how would you rate your overall experience of opening a savings account with Gatehouse Bank?*

7. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how likely are you to recommend Gatehouse Bank to a friend, family member, or a colleague?*

8. Finally, do you have any comments or suggestions on how we can improve our products or service?

Your Views Matter