Product Transfer Process

Customers will receive notification approximately four months before the fixed rate period of their product is due to expire with details of the product transfer products they are eligible for. The information below outlines the key highlights of our product transfer offering along with a guide to the process.

Buy-to-Let Product Transfer options Home Purchase Plan Product Transfer options

If your customer wishes to transfer to a product with a new fixed rate period, please follow the process outlined below. Please note that:

• All Brokers must be registered on the Gatehouse Bank portal to act on behalf of the customer
• Providing advice for a residential Home Purchase plan requires Brokers to hold the relevant FCA HPP permission

To act on behalf of your customer:

To request a KFI, please complete our online form using the button below. We will produce this on your behalf, based on the customer’s current balance and personal details, and email the KFI directly to you within 5 working days.

Broker product transfer request form

Key highlights of our Product Transfer options include:

• No further underwriting required
• No need for revaluation of the property
• All new products will begin on the first of a month
• Products available for customers who have already moved on to a variable rate, and those with products nearing the end of their fixed rate period. The customer can switch up to three calendar months in advance

Important information:

• If there is a material change (from the original application) in the finance that is being requested then the customer would not be eligible for a product transfer and the case will need to be progressed as a new application with the relevant product criteria, fees, underwriting and valuation being applied. A material change would include any of the following:

  • additional financing amounts
  • changing the term of the finance
  • adding or removing any parties to the finance, or
  • changing the payment method

• If the customer intends to pay a lump sum to reduce their outstanding finance amount, please advise our Customer Service team on 0800 0353 253 (International +44 20 7070 6960) so that this can be completed first to ensure the KFI can be produced for the correct amount

• If a customer does not transfer to a new fixed rate period product, they will automatically go onto the Follow-On Rental Rate from the month after their fixed rate period ends

• Details of our Procuration fees can be found here