Our current service levels
Underwriting New Applications
We are currently working on applications which were fully submitted and signed on:
02/04/2026
Additional Documentation / Information Assessments
We are currently working on additional Documentation and Information received on:
30/03/2026
Latest service levels
Due to recent product changes, we have seen a significant increase in application volumes and therefore, our timescales are likely to deteriorate. We apologise for this and are working hard to process applications as quickly as possible.
Average Processing Times – Application to Offer
Average Based on Q4 data
Home Purchase Plan
UK Resident: 12 Working Days
Non UK Resident: 19 Working Days
Buy to Let Purchase Plan
UK Residents: 18 Working Days
Non UK Resident: 31 Working Days
Average Processing Times – Legals to Completion
Average Based on Q4 data
Home Purchase Plan
UK Resident: 65 Working Days
Non UK Resident: 57 Working Days
Buy to Let Purchase Plan
UK Resident: 56 Working Days
Non UK Resident: 60 Working Days