Job title: Sales Support Associate - FTC 12 months

Location: London, Milton Keynes or Wilmslow

Closing date:

Job Summary

Support the management and administration of Brokers, Intermediaries and third party Business Partners. You will ensure the onboarding process is conducted efficiently within the established SLA’s and Compliance and Risk guidelines and process / check the payment of fees to Brokers and Intermediaries.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential property, in addition to sourcing and advising on UK real estate investments.

Key responsibilities

  • Complete the Broker and Introducer / Intermediary on boarding process
  • Undertake the administration of the invoice approval process
  • Identify missing information and proactively obtain where required
  • Manage inbound & outbound enquiry calls and emails
  • Work within agreed SLAs
  • Proactively provide introducer updates
  • Proactively manage the on boarding pipeline

Skills required

  • Understanding of Intermediary and Brokers Onboarding requirements and experience working with them
  • A passion to deliver outstanding service to contacts of the Bank
  • A drive to support and assist colleagues wherever possible

Additional Details:

We offer a highly attractive reward package; the typical benefits include:

  • 25 days holiday entitlement increasing with service
  • Pension plan
  • Private medical insurance
  • Group dental insurance
  • Income protection
  • Life assurance
  • Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.


To apply, please send your CV to