Job title: Direct Team Support - FTC 6 months

Location: London, Milton Keynes or Wilmslow

Closing date:

Job Summary

The purpose of this role is to support the administration of all legal due diligence as applicable to Home Finance cases and assist in the preparation of them for submission of the application, following all Risk and Compliance procedures applicable within Gatehouse Bank Plc. Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Key responsibilities

  • Assist Direct Advice team in managing daily work queue
  • Liaise with customers to obtain and provide outstanding documentation required
  • Manage inbound & outbound new enquiry calls
  • Proactively provide customer/introducer updates
  • Proactively manage a pipeline of customers
  • Work collaboratively with colleagues and stakeholders
  • Ensure policies and procedures are adhered to
  • Provide additional phone support on an ad hoc basis to the intermediary support team

Skills required

  • Understanding of a home purchase plan or other financing related process driven operation
  • Ability to support and possess a passion to work collaboratively with colleagues
  • Service excellence delivery for customers and brokers
  • Business strategic planning
  • Fraud risk/compliance awareness
  • Collaborative communication skills

Additional Details:

We offer a highly attractive reward package; the typical benefits include:

  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private medical insurance
  • Group dental insurance
  • Income Protection
  • Life Assurance
  • Employee Referral Bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.


To apply, please send your CV to